Exchange Policy:
At Raaslila Couture, we are committed to delivering high-quality garments to our customers across India. We understand that sometimes situations arise where you may need to request an Exchange. Please take a moment to review our Exchange policy below:
- Eligibility for Exchanges:
We accept Exchange requests under the following circumstance:
Damaged Items: If you receive incorrect or damaged items in your order, please contact our customer support team within 2 days of receiving your order.
- Exchange Process:
To request an Exchange, please follow these steps:
Contact Us: Reach out to our customer support team via email at raaslilacouture@gmail.com or through our Contact Us page. Please provide your order number and a clear description of the issue.
Review: Our team will review your request and may require additional information or photos to process your request promptly.
Exchange Approval: Once your request is approved, we will initiate the Exchange process. The garment will be picked from your address & a new garment will be delivered to the same address.
- Exchange Timeline:
Exchanges may take up to 5 working days to process from the date of approval.
You can always contact us for any return question at raaslilacouture@gmail.com
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